![]() ![]() Excellent communication skills, including the ability to explain technology to non-technical people.First-rate analytical and problem-solving skills.Working knowledge of issue ticketing systems.Knowledge of diagnosing and remediating hardware and software issues with laptop, desktop, and tablet computers.Experience working with manufacturer parts and service dispatch programs.Help drive continuous improvement to GTS’ break/fix service offerings.Label and store parts and products in an organized manner that coordinates with the inventory system and facilitates relocation of products when required.Image, asset tag, configure, and prepare computers, servers, and/or peripherals for shipment to customer locations.Assist in handling, loading/unloading incoming/outgoing shipments, parts and materials maintained at the Warehouse in accordance with proper handling for the contents (computer equipment, monitors, etc.Re-configure and deploy fixed computer hardware to customer sites.Remediate issues by performing software and/or hardware fixes, including replacing faulty parts. ![]() Order spare parts and/or service from manufacturers after conducting troubleshooting, prior to repairing equipment.Manage ticketing queues and triage devices for efficient repair.Troubleshoot and diagnose faulty computer equipment, including laptops, tablets, desktops, chromebooks, and enterprise equipment.Preferred individual is located in NW Houston area.Previous chromebook, cell phone, or laptop repair experience required.The technician must be knowledgeable on how to disassemble and reassemble computers using various types of hand tools. The individual will diagnose faulty hardware or software on PCs or laptops and remediate issues. The repair technician installs, evaluates, detects, and troubleshoots different types of issues affecting computer systems, peripherals, and servers. ![]()
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